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Quality of service: making it really work/

Библиографические подробности
Главный автор:	Edvardsson, Bo
Другие авторы:	Thomasson, Bertil., Ovretveit, John.
Формат:	‌
Язык:	English
Опубликовано:	New York: McGraw-Hill, 1994.
Предметы:	MÜŞTERİ SERVİSİ- YÖNETİM HİZMET SANAYİİ- YÖNETİM HİZMET SANAYİİ- KALİTE KONTROL Toplam kalite yönetimi

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