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01012cam a22002771 4500 |
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6366 |
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971224s1994 nyu 00100 eng |
020 |
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|a 0077079493
|
040 |
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|a TRMEMSKU
|
049 |
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|a TR7VH
|
050 |
0 |
0 |
|a HF5415.5
|b EDV 1994
|
100 |
1 |
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|a Edvardsson, Bo
|9 134193
|
245 |
1 |
0 |
|a Quality of service:
|b making it really work/
|c Bo Edvardsson, Bertil Thomasson, John Ovretveit.
|
260 |
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|a New York:
|b McGraw-Hill,
|c 1994.
|
300 |
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|a 291 s.;
|c 24 cm.
|
500 |
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|a Dizin var.
|
504 |
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|a Bibliyografya var.
|
650 |
|
4 |
|a MÜŞTERİ SERVİSİ- YÖNETİM
|9 134194
|
650 |
|
4 |
|a HİZMET SANAYİİ- YÖNETİM
|9 133134
|
650 |
|
4 |
|a HİZMET SANAYİİ- KALİTE KONTROL
|9 134173
|
650 |
|
4 |
|9 132385
|a Toplam kalite yönetimi
|
700 |
1 |
|
|a Thomasson, Bertil.
|9 134195
|
700 |
1 |
|
|a Ovretveit, John.
|9 134196
|
942 |
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|2 lcc
|
999 |
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|c 5147
|d 5147
|
952 |
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|0 0
|1 0
|2 lcc
|4 0
|5 0
|6 HF54155 E D V1994
|7 0
|9 7718
|a MK
|b MK
|c MK
|d 1997-12-08
|e S
|g 999999.99
|l 22
|o HF5415.5 EDV 1994
|p 0016833
|r 2018-11-08
|s 2017-07-31
|w 1997-12-08
|y KT
|