Benzer Materyaller

• Quality of service: making it really work/
  Yazar:: Edvardsson, Bo
  Baskı/Yayın Bilgisi: (1994)
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  Yazar:: Latzko, William J.
  Baskı/Yayın Bilgisi: (1986)
• Delivering quality service: Balancing customer perceptions and expectations/
  Yazar:: Zeithaml, Valarie
  Baskı/Yayın Bilgisi: (1990)
• Total quality service: Principles, practices and implementation
  Yazar:: Stamatis, D. H.
  Baskı/Yayın Bilgisi: (1996)
• Total quality management: Manufacturing and services/
  Yazar:: Heizer, Jay H.
  Baskı/Yayın Bilgisi: (1998)