APA Alıntı

Edvardsson, B., Thomasson, B., & Ovretveit, J. (1994). Quality of service: Making it really work. New York: McGraw-Hill.

Chicago Stili Alıntı

Edvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.

MLA Alıntı

Edvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.