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Quality of service: making it really work/

Bibliographic Details
Main Author: Edvardsson, Bo
Other Authors: Thomasson, Bertil., Ovretveit, John.
Format: Book
Language:English
Published: New York: McGraw-Hill, 1994.
Subjects:
MÜŞTERİ SERVİSİ- YÖNETİM
HİZMET SANAYİİ- YÖNETİM
HİZMET SANAYİİ- KALİTE KONTROL
Toplam kalite yönetimi
Description
Item Description:Dizin var.
Physical Description:291 s.; 24 cm.
Bibliography:Bibliyografya var.
ISBN:0077079493

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