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01147cam a22002774a 4500 |
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000421s2000 caua b 001 0 eng |
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|a 0787953105
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|a eng
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|a TR7VH
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|a HF5415.335
|b JOH 2000
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| 100 |
1 |
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|a Johnson, Michael D.
|q (Michael David)
|9 178607
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| 245 |
1 |
0 |
|a Improving customer satisfaction, loyalty, and profit :
|b an integrated measurement and management system /
|c Michael D. Johnson, Anders Gustafsson.
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| 260 |
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|a San Francisco :
|b Jossey-Bass,
|c c2000.
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| 300 |
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|a xv, 214 s. :
|b res. ;c 24 cm.
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| 490 |
0 |
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|a The University of Michigan Business School management series
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| 500 |
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|a Dizin var.
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| 504 |
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|a Bibliyografya var.
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| 650 |
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4 |
|a TÜKETİCİ MEMNUNİYETİ.
|9 159304
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| 650 |
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4 |
|a TÜKETİCİ BAĞLILIĞI.
|9 178608
|
| 650 |
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4 |
|a TÜKETİCİ İLİŞKİERİ.
|9 178609
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| 856 |
4 |
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|3 Table of Contents
|u http://www.loc.gov/catdir/toc/onix06/00009245.html
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| 942 |
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|2 lcc
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|6 HF5415335 J O H2000
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|d 2005-04-29
|e S
|l 8
|m 2
|o HF5415.335 JOH 2000
|p 0067826
|r 2017-08-25
|s 2017-02-21
|t 1
|w 2005-04-29
|y KT
|