Total quality service.

Detaylı Bibliyografya
Yazar:	Brown, Stanley A.
Materyal Türü:	Kitap
Dil:	English
Baskı/Yayın Bilgisi:	New Jersey: Prentice Hall, 1992.
Konular:	HİZMET SANAYİİ- KALİTE KONTROL

Benzer Materyaller

Quality of service: making it really work/
Yazar:: Edvardsson, Bo
Baskı/Yayın Bilgisi: (1994)

Quality productivity for bankers and financial managers.
Yazar:: Latzko, William J.
Baskı/Yayın Bilgisi: (1986)

Delivering quality service: Balancing customer perceptions and expectations/
Yazar:: Zeithaml, Valarie
Baskı/Yayın Bilgisi: (1990)

Total quality service: Principles, practices and implementation
Yazar:: Stamatis, D. H.
Baskı/Yayın Bilgisi: (1996)

Total quality management: Manufacturing and services/
Yazar:: Heizer, Jay H.
Baskı/Yayın Bilgisi: (1998)

The Service quality handbook/
Baskı/Yayın Bilgisi: (1993)

Principles of quality costs : principles, implementation and use /
Yazar:: Campanella, Jack, 1934-
Baskı/Yayın Bilgisi: (1999)

Principles of total quality/
Yazar:: Omachonu, Vincent K.
Baskı/Yayın Bilgisi: (1995)

Total quality management handbook.
Yazar:: Hradesky, John L.
Baskı/Yayın Bilgisi: (1995)

Service operations management.
Yazar:: Schmenner, Roger W.
Baskı/Yayın Bilgisi: (1995)

Empowerment: HR strategies for service excellence/
Yazar:: Lashley, Conrad
Baskı/Yayın Bilgisi: (2001)

What is total quality control?: The Japanese way.
Yazar:: Ishikawa, Kaoru
Baskı/Yayın Bilgisi: (1985)

What is total quality control?: The Japanese way.
Yazar:: Ishikawa, Kaoru
Baskı/Yayın Bilgisi: (1985)

Food quality control laboratory manual/
Yazar:: Bozkurt, Hüseyin
Baskı/Yayın Bilgisi: (1997)

Service quality in hospitality organizations/
Baskı/Yayın Bilgisi: (1996)

Yield management: Strategies for the service indrustries/
Baskı/Yayın Bilgisi: (1997)

Quality control/
Yazar:: Besterfield,Dale H.
Baskı/Yayın Bilgisi: (1998)

Quality costing/
Yazar:: Dale, B.G.
Baskı/Yayın Bilgisi: (1995)

Quality control/
Yazar:: Besterfield,Dale H.
Baskı/Yayın Bilgisi: (2004)

Quality management: Tool and methods for improvement/
Yazar:: Gitlow, Howard
Baskı/Yayın Bilgisi: (1995)

Quality costs: Their impact on company strategy and profitability/
Yazar:: Musgrove, Clive
Baskı/Yayın Bilgisi: (1994)

Quality costing/
Yazar:: Dale, B. G.
Baskı/Yayın Bilgisi: (1995)

Training for quality.
Baskı/Yayın Bilgisi: (1996)

Consumers and services/
Yazar:: Gabbott,Mark.
Baskı/Yayın Bilgisi: (1998)

The Quality yearbook 1997/
Yazar:: Cortada, James W.
Baskı/Yayın Bilgisi: (1997)

Total quality: A user's guide for implementation.
Yazar:: Ciampa, Dan
Baskı/Yayın Bilgisi: (1991)

Total quality management.
Yazar:: Richardson, Terry L.
Baskı/Yayın Bilgisi: (1997)

Quality improvement through standards/
Yazar:: Dale, Barrie
Baskı/Yayın Bilgisi: (1994)

Managing quality cultural tourism.
Yazar:: Boniface,Priscilla
Baskı/Yayın Bilgisi: (1995)

Creating quality : process design for results.
Yazar:: Kolarik, William J.
Baskı/Yayın Bilgisi: (1999)

Hizmet kalitesi: kavramlar, yaklaşımlar ve uygulamalar/
Baskı/Yayın Bilgisi: (2007)

Total quality in research and development.
Yazar:: McLaughlin, Gregory C.
Baskı/Yayın Bilgisi: (1995)

Employee involvement and total quality management.
Yazar:: Lawler III, Edward E.
Baskı/Yayın Bilgisi: (1992)

100 methods for total quality management/
Yazar:: Kanji, Gopal K.
Baskı/Yayın Bilgisi: (1996)

Integration reengineering with total quality.
Yazar:: Kelada, Joseph N.
Baskı/Yayın Bilgisi: (1996)

Quality management in Japan: Seminar notes, 21-23 June 1999, İstanbul
Yazar:: Miyauchi,Ichiro
Baskı/Yayın Bilgisi: (1999)

Total quality in managing human resources/
Yazar:: Petrick,Joseph A.
Baskı/Yayın Bilgisi: (1995)

The Growth of service industries: The Paradox of exploding costs and persintent demand/
Baskı/Yayın Bilgisi: (2001)

Introduction to statistical quality/
Yazar:: Montgomery, Douglas C.
Baskı/Yayın Bilgisi: (2001)

Control of fish quality /
Yazar:: Connell, J. J.
Baskı/Yayın Bilgisi: (1995)