Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
| Главный автор: | |
|---|---|
| Формат: | |
| Язык: | English |
| Опубликовано: |
San Francisco :
Jossey-Bass,
c2000.
|
| Серии: | The University of Michigan Business School management series
|
| Предметы: | |
| Online-ссылка: | Table of Contents |
Internet
Table of ContentsMenteşe Kütüphanesi
| Шифр: |
HF5415.335 JOH 2000 |
|---|---|
| Копировать 1 | Доступно |