Johnson, M. D. (2000). Improving customer satisfaction, loyalty, and profit: An integrated measurement and management system. San Francisco: Jossey-Bass.
Chicago-стиль цитированияJohnson, Michael D. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. San Francisco: Jossey-Bass, 2000.
MLA-цитированиеJohnson, Michael D. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. San Francisco: Jossey-Bass, 2000.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.