Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2000.
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| Series: | The University of Michigan Business School management series
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| Subjects: | |
| Online Access: | Table of Contents |
| Item Description: | Dizin var. |
|---|---|
| Physical Description: | xv, 214 s. : res. ;c 24 cm. |
| Bibliography: | Bibliyografya var. |
| ISBN: | 0787953105 |