Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco :
Jossey-Bass,
c2000.
|
| Schriftenreihe: | The University of Michigan Business School management series
|
| Schlagworte: | |
| Online Zugang: | Table of Contents |
Online
Table of ContentsMenteşe Kütüphanesi
| Signatur: |
HF5415.335 JOH 2000 |
|---|---|
| Exemplar 1 | Verfügbar |