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00968cam a22002531 4500 |
| 001 |
6368 |
| 008 |
970508s1990 nyu 00100 eng |
| 020 |
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|a HF5415.5
|b ZEI 1990
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| 100 |
1 |
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|a Zeithaml, Valarie
|9 134200
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| 245 |
1 |
0 |
|a Delivering quality service:
|b Balancing customer perceptions and expectations/
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
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| 260 |
|
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|a New York:
|b The Free Press,
|c 1990.
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| 300 |
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|a 226 s.;
|c 24 cm.
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| 500 |
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|a Dizin var.
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| 504 |
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|a Bibliyografya var.
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| 650 |
|
4 |
|a MÜŞTERİ HİZMETİ
|9 134201
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| 650 |
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4 |
|a HİZMET SANAYİİ- KALİTE KONTROL- MATEMATİKSEL MODELLER
|9 134202
|
| 700 |
1 |
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|a Parasuraman, A.
|9 105383
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| 700 |
1 |
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|a Berry, Leonard L.
|9 134156
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| 942 |
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|2 lcc
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| 999 |
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|r 2018-11-08
|s 2017-07-31
|w 1997-05-02
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