Customer relationship management : a strategic imperative in the world of e-business /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
Toronto ; New York :
John Wiley & Sons Canada,
2000.
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| Subjects: |
| Physical Description: | xxviii, 345 s. : res. ; 24 cm. |
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| Bibliography: | Bibliyografya var. |
| ISBN: | 0471644099 |