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|a Gerson, Richard F.
|9 150029
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|a Müşteri tatminide süreklilik/
|c Çev. Tülay Savaşer.
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|a İstanbul:
|b Rota,
|c 1997.
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|a 110 s.;
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|a Rota, Etkin Yönetim Dizisi.
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|a Savaşer, Tülay.
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