The politics of quality in the public sector : the management of change /
| Diğer Yazarlar: | , |
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| Materyal Türü: | Kitap |
| Dil: | English |
| Baskı/Yayın Bilgisi: |
London ; New York :
Routledge,
1995.
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| Konular: |
İçindekiler:
- Introduction : the politics of quality in the public sector / Ian Kirkpatrick & Miguel Martinez Lucio
- The uses of 'quality' in the British government's reform of the public sector / Ian Kirkpatrick & Miguel Martinez Lucio
- Managing quality and organizational politics : TQM as a governmental technology / Mike Reed
- Customizing the public for health care : what's in a label? / Andrew Thompson
- Performance indicators, bureaucratic control and the decline of professional autonomy : the case of academic librarians / Annette Davies & Ian Kirkpatrick
- Quality and social housing : irreconcilable partners? / Alf Fitzgeorge-Butler & Peter Williams
- The quality of mercy : the management of quality in the personal social services / Ian Shaw
- Quality, competition and contracts in general practice fundholding / Robert Harris
- Professional cultures and paradigms of quality in health care / Philip Morgan & Christopher Potter
- Quality in the marketing change process : the case of the National Health Service / Martin Kitchener & Richard Whipp
- The emergence and use of quality in British Rail / Andrew Pendleton
- Quality and 'new industrial relations' : the case of Royal Mail / Miguel Martinez Lucio
- Market-driven reforms in education : performance, quality and industrial relations in schools / Jackie Sinclair, Roger Seifert & Mike Ironside
- Conclusion : the politics of quality and the emergence of new issues and tensions within the public sector / Miguel Martinez Lucio & Ian Kirkpatrick.