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29119 |
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021010s2002 nyu 00100 eng |
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|a TR7VH
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|a HF5415.
|a 335
|b JAC 2002
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| 100 |
1 |
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|a Jacka, Mike J.
|9 162395
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| 245 |
1 |
0 |
|a Business process mapping:
|b Improving customer statisfaction/
|c Mike J. Jacka,Paulette J. Keller.
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| 260 |
|
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|a New York:
|b John Wiley,
|c 2002.
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| 300 |
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|a 300 s.;
|c 24 cm.
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| 500 |
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|a Dizin var.
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| 504 |
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|a Bibliyografya var.
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| 650 |
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|a TÜKETİCİ MEMNUNİYETİ
|9 159304
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|a MÜŞTERİ İLİŞKİLERİ
|9 150030
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| 650 |
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|a DEĞİŞİM MÜHENDİSLİĞİ
|9 162396
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| 700 |
1 |
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|a Keller, Paulette J.
|9 162397
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| 942 |
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|r 2017-01-23
|s 2017-01-23
|w 2002-09-03
|y KT
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