مواد مشابهة

• Yield management: Strategies for the service indrustries/
  منشور في: (1997)
• Operations management for service industries: Competing in the service era.
  بواسطة: Bassett, Glenn
  منشور في: (1993)
• Total quality management: Manufacturing and services/
  بواسطة: Heizer, Jay H.
  منشور في: (1998)
• Quality of service: making it really work/
  بواسطة: Edvardsson, Bo
  منشور في: (1994)
• The Growth of service industries: The Paradox of exploding costs and persintent demand/
  منشور في: (2001)