APA Цитирование

Edvardsson, B., Thomasson, B., & Ovretveit, J. (1994). Quality of service: Making it really work. New York: McGraw-Hill.

Chicago-стиль цитирования

Edvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.

MLA-цитирование

Edvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.

Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.