Edvardsson, B., Thomasson, B., & Ovretveit, J. (1994). Quality of service: Making it really work. New York: McGraw-Hill.
Chicago Style CitationEdvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.
MLA CitationEdvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.
Warning: These citations may not always be 100% accurate.