APA Citation

Edvardsson, B., Thomasson, B., & Ovretveit, J. (1994). Quality of service: Making it really work. New York: McGraw-Hill.

Chicago Style Citation

Edvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.

MLA Citation

Edvardsson, Bo, Bertil Thomasson, and John Ovretveit. Quality of Service: Making It Really Work. New York: McGraw-Hill, 1994.

Warning: These citations may not always be 100% accurate.