APA Alıntı

Lovelock, C. H. (1992). Managing servises: Marketing, operations and human resources (2nd ed.). New Jersey: Prentice - Hall.

Chicago Stili Alıntı

Lovelock, Christopher H. Managing Servises: Marketing, Operations and Human Resources. 2nd ed. New Jersey: Prentice - Hall, 1992.

MLA Alıntı

Lovelock, Christopher H. Managing Servises: Marketing, Operations and Human Resources. 2nd ed. New Jersey: Prentice - Hall, 1992.