Olsen, M. D., Teare, R., & Gummesson, E. (1996). Service quality in hospitality organizations. Londra: Cassell.
Chicago Style CitationOlsen, Michael D.,ed., Richard,ed Teare, and Evert,ed Gummesson. Service Quality in Hospitality Organizations. Londra: Cassell, 1996.
MLA CitationOlsen, Michael D.,ed., Richard,ed Teare, and Evert,ed Gummesson. Service Quality in Hospitality Organizations. Londra: Cassell, 1996.
Warning: These citations may not always be 100% accurate.