APA Alıntı

Jacka, M. J., & Keller, P. J. (2002). Business process mapping: Improving customer statisfaction. New York: John Wiley.

Chicago Stili Alıntı

Jacka, Mike J., and Paulette J. Keller. Business Process Mapping: Improving Customer Statisfaction. New York: John Wiley, 2002.

MLA Alıntı

Jacka, Mike J., and Paulette J. Keller. Business Process Mapping: Improving Customer Statisfaction. New York: John Wiley, 2002.